Shipping & Returns
01 Shipping
We package your order with great care before shipping your items. Since each piece is custom made, please expect your piece to ship within 3-4 weeks from order confirmation.
Once your order has shipped, you will receive a shipping confirmation email/message with your tracking number.
Click enter tracking number here to track your orders.
02 Shipment Methods
Customise-Your-Own (CYO)Orders
We only offer one airfreight option.
We use various shipping providers like DHL, FEDEX, TNT to ship your orders by air freight.
Design-Your-Own (DYO)Orders
We offer different airfreight options to suit your budget or requirement.
We use various shipping providers like DHL, FEDEX, TNT to ship your orders by air freight.
We also offer sea freight options to certain countries.
Please note that delivery time varies by delivery methods & location and ocean freight takes longer than air freight for delivery.
03 Custom Taxes
Please note that there may be import tax charged by your country customs office. ADDICTED ORIGINAL is not responsible for any orders that are lost or delayed in customs and we are not able to refund such orders.
In this case, we advise you to contact the shipping company to resolve any custom clearance issues.
Order may be delayed due to missing information, poor images quality or holiday seasons. In this case, we will contact you via email to resolve any outstanding issues as quickly as possible.
04 Insurance
Shipments are not insured by default. For instances where shipment is missing or are stuck in your destination country customs, ADDICTED ORIGINAL is not liable for any losses after the goods have been handed over to the shipper.
We will advise you to contact the shipping company to resolve any lost or damaged shipment issues.
05 Returns and Refunds Policy
At ADDICTED ORIGINAL, we take quality very seriously. If you find issues with your order, please contact us within 14 days upon receiving your items.
Should there be any concerns about the quality of the product, please email us with your order # and high-quality photos of the issues.
As everything is a custom order, we DO NOT offer cash refunds unfortunately and can only offer to issue a credit note to cover the full cost of your order.
06 Shipment Tracking
07 Shipping Lead Time (Express Air Freight)
| Country / Region | Delivery Times |
| United Kingdom (UK), Europe | 10-14 business days |
| Canada | 10-14 business days |
| Australia, New Zealand | 10-14 business days |
| United States of America (USA) | 10-14 business days |
| India, Maldives, Sri Lanka | 10-14 business days |
| South East Asia | 10-14 business days |
| Japan, South Korea | 10-14 business days |
| Israel, Middle East | 10-14 business days |
| Polynesia | 10-14 business days |
| Russia | 10-14 business days |
| South America | 10-14 business days |
| Africa | 10-14 business days |
*Transit times stated above are indicative & based on the fastest express air freight option provided by the shipping providers. Your final transit time may differ based on different circumstances such as bad weather, peak period delays and or regulatory clearance requirements. ADDICTED ORIGINAL has no liability or responsibility for differences between the indicative and the actual transit time.